fry99 Privacy Policy

1 Introduction and Overview

fry99 is a trusted online gaming platform that provides slots, live casino, sports betting, and many other gaming services to users in Bangladesh. We believe your privacy is a fundamental right. Through this policy, we want to be clear about how fry99 handles your personal information.

This privacy policy applies to the fry99 website, mobile platform, and all related services. Whether you register on the platform, play games, or contact us — this policy applies in all those cases.

1.1 Definitions

• "Personal information" means any information that can directly or indirectly identify you — such as your name, email, phone number, financial details, and so on.
• "Processing" means any activity involving information, including collecting, storing, using, disclosing, or deleting it.
• "User" means any person, registered or unregistered, on the fry99 platform.
• "Third party" means any person or organization other than fry99 and the user.

2 What Information We Collect

fry99 collects only the information necessary to provide services and keep the platform secure. We do not collect unnecessary information.

2.1 Information You Provide

Information you directly provide when registering an account and using the service:

• Full name and date of birth
• Email address and phone number
• Identity verification documents (National ID or passport)
• Financial transaction details — bKash, Nagad, Rocket, or bank account number
• Messages and complaints sent to the support team

2.2 Automatically Collected Information

When you use the fry99 platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Browsing history on the site and session data
• Gaming activity logs and transaction history
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

fry99 uses the information it collects for specific and legitimate purposes. We never misuse your information or use it for any unauthorized purpose.

3.1 Primary Purposes

• Account creation, verification, and management — ensuring secure login and identity confirmation
• Processing financial transactions — completing deposit and withdrawal requests
• Running gaming services — keeping slots, live casino, and sports betting running smoothly
• Customer service — responding to support requests and resolving issues
• Managing bonuses and promotions — providing welcome bonuses and VIP benefits

3.2 Security and Compliance

• Fraud prevention and detection of suspicious activity
• Ensuring responsible gaming — identifying patterns of excessive play
• Age verification — keeping those under 21 from accessing the platform
• Platform improvement — analyzing user experience and improving service quality

4 Data Storage and Security

fry99 treats the security of your information as its highest priority. We follow internationally recognized security practices.

4.1 Technical Security

• SSL/TLS Encryption: All data transferred between you and our servers is completed over an encrypted connection.
• Database Encryption: Stored sensitive information is protected through password hashing and encryption.
• Firewall & Anti-Fraud: An automated system to detect and prevent suspicious activity.
• Regular Security Audits: Routine audits are conducted to identify system vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud. Financial transaction records are retained for an extended period.

5 Sharing Information with Third Parties

fry99 does not sell your personal information. Information is shared with third parties only in the specific circumstances outlined below:

5.1 Service Provider Partners

For payment processing — necessary information is exchanged with bKash, Nagad, Rocket, and bank transfer partners to confirm transactions. Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may receive the information required to operate games on their platforms. Only the minimum necessary information is shared with these partners, and they operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed in the following circumstances:

• Under a court order or a lawful directive from a government authority
• To assist in the investigation of serious financial fraud or criminal activity
• To protect the rights and safety of fry99 or other users

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale involving fry99, your information may be transferred to the new owner. If such a change occurs, we will notify you in a timely manner.

6 Cookie Policy

Cookies are small text files stored on your device. fry99 uses cookies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: These remember your language preferences and other settings.
• Analytics Cookies: These help analyze site usage to improve the service.

6.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the fry99 platform from functioning properly. Instructions for disabling cookies can be found in your browser's help section.

7 Your Rights

As a fry99 user, you have certain important rights over your own information. We respect these rights and help you exercise them.

7.1 Right to Access and Correction

You may request to view the personal information we hold about you at any time. If any information is inaccurate or incomplete, you have the right to request a correction. Please contact our support team for this.

7.2 Right to Deletion

In certain circumstances, you may request the deletion of your account and associated data. However, this right may be limited where legal obligations, ongoing disputes, or fraud investigations apply.

7.3 Right to Restrict Processing

You may object to the use of your information for specific purposes — such as marketing communications. In such cases, we will follow your preference.

7.4 Data Portability

You may request a copy of the information you have provided in a structured, readable format.

8 Protection of Minors

fry99 is an adults-only platform. This service is intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor.

Age verification during registration is used to prevent minors from accessing the platform. If we become aware that a user is under 21, that account will be closed immediately and the associated data will be deleted.

If a parent or guardian believes their child is using fry99, please notify our support team right away.

9 International Data Transfers

As fry99 is an international platform, your information may be stored on servers outside Bangladesh. In such cases, adequate data protection is ensured in the country to which the information is transferred.

Servers of game providers and payment partners may be located in various countries. However, the protection standards described in this privacy policy are maintained in all cases.

10 Policy Changes and Updates

This privacy policy may be updated from time to time due to service improvements or legal requirements. For significant changes, we will notify you via email or through the platform.

After each update, the policy date on the site will be revised. Continued use of the platform after a change will be taken as your agreement to the updated policy.

We recommend that you visit this page regularly and contact our support team with any questions.